![]() ![]() To download files, Internet Explorer must create a cache or temporary file. This problem occurs if the Do not save encrypted pages to disk option in Internet Explorer is selected.įor Internet Explorer 8, see 'Internet Explorer Cannot Download' error message when you use an HTTPS URL to open an office document or PDF file. The file does not appear in Internet Explorer and you may see an error message similar to the following: ![]() For example, you visit a secure website such as a bank or other financial institution and try to download or view a PDF file. You cannot download files or view files from a website when you connect to the site over HTTPS (secure sites) by using Internet Explorer 9 or a later version. Original product version: Internet Explorer 9 and later versions Original KB number: 2549423 Symptoms This article provides information about resolving the Couldn't be downloaded error that occurs when you try to download files by using Internet Explorer 9 or a later version. ![]() For more information, see Internet Explorer 11 desktop app retirement FAQ. The retired, out-of-support Internet Explorer 11 desktop application has been permanently disabled through a Microsoft Edge update on certain versions of Windows 10.
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